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Return and Refund

1.30 Day “Make it Right” Policy

Here at Magitee, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.

For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

2.Cancellations and Amendments

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first).

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.

  • Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. Please see our Terms of Service for more information. If you have additional questions please see our digital product FAQs here.   If the Digital product you download does not match what was advertised, reach out to us at service@magitee.com to let us know!
  • Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
  • Face mask / Neck Gaiter orders:  These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way,  please reach out and we’ll be happy to help.

3.Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

4.Return cost

Customers can return the purchased products within 30 days after receiving the product. Please be noted that the item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If the product is damaged when received or it is a wrong product, the customer does not need to bear the return shipping cost. In this case please contact us and we will arrange you a replacement or refund fully to you. 

If the customer needs to return it (the product is correct and undamaged when received), the customer shall bear the return transportation costs. In this case, please contact us and we will arrange a refund for you after we receive your return.

5.Gift Returns/Exchanges

At Magitee, we understand that gift-giving can be a complex art. If you’ve ordered or received a Magitee product as a gift and it needs to be returned, our standard policies will apply.

6.Refunds

  • PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
  • Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
  • Prepaid Card: Refunds cannot be processed to prepaid cards.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

  • Service Tel:+86137 1951 1223
  • Company name:Hunan Juchen E-commerce Technology Co., Ltd.
  • Company Address:501 No. 7, Zhengxiang South Road, Zhengxiang District, Hengyang City, Hunan Province, China.